Handle the report without blame
Record the room, dates, physical evidence and guest movements without assuming who introduced the insect. Bed bugs can travel with luggage and occur in clean, well-run properties.
Give the guest a practical belongings plan. Uncontrolled room moves can transfer items before they are inspected or contained.
Define the inspection boundary
Inspect the reported room and use the building layout to decide which adjacent rooms require attention. Headboard voids, service risers, housekeeping stores and linen movements may be relevant depending on the evidence.
Document negative findings as well as positive ones. A repeatable room-release standard is more reliable than an informal visual glance.
Protect the audit trail
Keep photographs, specimens, room status, treatment records, product information and follow-up results together. Staff should know who can close and reopen a room.
Avoid public cure claims. Communicate the steps taken, the inspection result and the verification plan.
Sources and further checks
Open the source before acting on information that may change, including council services, prices, tenancy rules and product labels.